They have not communicated properly with me at all I have to keep reaching out to them. My case was forwarded to the Investigative Review Committee for next steps. NOT flying off, but actually sliding down the roof. Current Employee, more than 3 years. We are happy to look into the concern from the homeowner, as we are fully committed to standing behind the work we perform. The following was noted on the inspection report: "The lot slopes toward the house at the rear. The eng floor is to have 8 coats of Al2O3 finish. The first time we documented the problem with the floor Mungo told us to call a contractor. He did indicated that he would attempt to make a visit to the property to assess and ensure resolution of issues. Mungo Homes Inc sent their warranty manager out to my home. Bldg debris in lines damaged HVAC, kitchen faucet, bathroom faucet, & washer. It is not hard to see the dishonesty in their response. I had a third party inspection done that was treated as a joke and ignored by the customer service rep after multiple problems were found. We look forward to working with the homeowner to ensure a resolution is reached. Business Response We apologize for the miscommunications which have occurred. 3) Finally, I am insulted that Mungo continues to say that the other stones were checked after I have continuously stated that the contractor ONLY replaced the one that had fallen. The builder Mungo Homes led us to believe they would take care of repairs but wil not pay the $10,000 for water damage recovery, cost of POD rented to facilitate garage repairs orcosts to reinstall storage racks in garage temoved to replace ceiling and installation. Amanda Leigh Huskins and Jay R. Huskins (collectively, the Huskinses) appeal the circuit court's order granting Mungo Homes, LLC's (Mungo's) motion to dismiss and compel arbitration. The Guardian previously revealed that St. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. 06/01 - Sent follow up email to HVAC and Mungo. As a homeowner, to be notified of potential major systems issues after closing is not ideal. Pro tip: We generally recommend hiring a contractor with a score higher than 95. View more property details, sales history and Zestimate data on Zillow. Mungo Homes. See the estimate, review home details, and search for homes nearby. Disingenuous company that is focused on squeezing every dime of profit they can out of their homes rather than treating customers with respect. Saying he would not fix it and they would stand on that. A Mungo Homes representative will be in contact with the homeowner directly to seek additional information and to schedule a visit to the home. Although we would have preferred sooner at this point we are desperate. We have been nothing but cooperative in this process. He gave me the number of someone named Billy who arranged it. The kitchen floor has a dip in it that keeps expanding. Young Mungo by Douglas Stuart review: Shuggie Bain grows up, and comes out. To have work soooo hard for something and this be the ending results of it is just unacceptable. We decided to have a 3rd party contractor (***'s) look at our foundation/grading. Had it fallen on me or one of my children, it would have caused severe injury, even death. As an expression of our gratitude, we uphold our commitment to achieve the highest levels of quality and customer satisfaction. 1003 Meridian View Ct, Knightdale, NC, 27545. HVAC Company sent another email to Mungo. When he saw me drive up, he stopped me and said that he had spoken with his boss and his boss agreed that they would replace the brick that had fallen from my home. Supervisor was fair. Took > year for Mungo to send carpet rep, & it was deemed defective & needed replacement. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mungo Homes, Overview of Mungo Homes customer experience. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. Call: (843) 491-0354. Our lenders have been ready for weeks. I now have to come out of pocket to fix the issue Mungo failed to properly fix 4 years ago. I learned of multiple roof defects in August during heavy rain. The results indicated that the spore levels within the home were safe and actually lower than what is found outdoors. The rear of the lot slopes towards the house. Rating Overall satisfaction rating Address: 415 Church St NW STE 2, Huntsville, Alabama, United States, 35801-5573 Phone: +1 (256) 489-4831 0 0 +1 (803) 832-4933 0 0 +1 (803) 749-9000 0 0 +1 (843) 769-6390 0 0 +1 (912) 748-3225 0 0 +1 (919) 303-8525 0 0 +1 (843) 273-4861 0 0 +1 (864) 849-8390 0 0 Web: www.mungo.com Mungo Homes looks forward to making this correction and fulfilling all of our commitments to the homeowner. Toll Brothers 5. They were notified of the mistake 5/31 and still to this date of 7/2 it has not been fixed. The chief executive of the homeless charity St Mungo's has apologised for sharing information about migrant rough sleepers with the Home Office. So I proceeded to contact Mungo in March in reference to the sewage problem in which I reached a woman who informed me that I needed to get in contact with the manager whose name was Dale. So they sent people in to paint over it And to clean my whole house(without actually knowing what it is or the cause and still don't). Business Response Thank you for contacting Mungo Homes Customer Care! I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. Mr. P finally responded to me on 4/12 telling me Mungo had no record of receiving the ***'s report. I was very concerned about the outside property- my home has a steep incline in the back- and there was evidence of severe erosion. Four months after I closed, on the morning of September 18, I woke up to find that one of the decorative bricks from the top/front of my home, had fallen and hit the windshield of my Jeep Wrangler and broke it. Instead, I get scripted responses from their representatives who appear to not see reason given the situation. 5bd. During the walk thur we noticed our backyard was not done properly and had standing water and wet spots.the builder said they would have it fixed.well a month went by a guy came with a wheel barrel full of dirt poured it it the spots and put hay on it.as soon as it rains the holes fill back up with water.ive contacted the builder several time.nothing has happened i just want what I paid for.or give my money back so I can have it professionally done. We look forward to a representative from Mungo Homes contacting us to schedule an on-site visit to address our concerns. Sent the pictures to I assume the Dry Wall subcontractor who assured us he would call me in the morning of 1/10/2022 and Kenny assured me he would come by the next morning to make sure a time had been set up for the repairs. 07/02 - Resent photos to HVAC Company per their request via phone. I call and text my builder again. I am highly dissatisfied with the continual issues related major systems in this Mungo home. COASTAL POINT WEST | CONWAY, SC Have a New Home Question? Five weeks after the initial incident and my roof still leaks when it rains. I don't have any cons about working for Mungo Homes. Stress free buying experience! Upon her initial report to us, we conducted two mild tests of the substance. I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). International Association of Better Business Bureaus. I heard nothing back from Chris either. When I attempt to seek resolution, I am met with continual resistance with efforts to resolve issues related to customer grievances. Learn more about the builder: View builder profile. ***'s also noted signs of high volumes of water along the left side of the yard, as well as erosion due to a steep decline in the slope of the right side yard. 2) As well, a Mungo employee acting and speaking on behalf of the company, should be informed before making promises. He did not respond. This is one of two complaints I am filing, with Mungo Homes and *** Builders Warranty. Our goal is to provide the best customer experience to our homeowners, ensuring concerns are addressed appropriately and within a timely manner. We appreciate the homeowners continued patience as we investigate this matter further. The Production Manager in her area reached out to her by phone on 7/24. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Business Response The homeowner's concern for erosion, grading, and Business Response We apologize for the miscommunications which have Business Response When any issue was brought to our attention during Business Response We are working to accommodate all warranty request Business Response We strive to keep open lines of communication with I contacted my HOA Maintenance Dept on 3/31, Purchased a home from Mungo Homes on 12/9, Purchased 05-Many documented cases of Mungo, Waiting for over 30 days- for several, Numerous structural issue problems within, Within two years of our home being built, Mungo Homes has terrible customer service, We have had issues with the grading of our, We're having difficulty getting Mungo to. Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised. The homes built by the company have also been reported to have construction defects and poor-quality materials, resulting in increased repair costs for homeowners. Mungo and *** Mortgage took our life saving away, and our dream home. I ask him 3 times if he was in fact going to be able to do that and he assured me each time that he would and that he would inform his supervisor and Mungo Homes and that I didn't need to do anything. 4bd. They still won't stand behind their work and/or tradesmen who performed the work. Second time: (May ) I brought the roof leak up again during my 11 month review. He also sent me an email on 9/30 stating that Mungo would reimburse me. I finally got an appointment scheduled for 8/17. Sharelines. The brick that fell from my home was large, heavy, decorative brick. I complained about not receiving notice of the jackhammering. I was referred to the Quality Builders Warranty exclusion clause that states, Loss or damage resulting from toxic or carcinogenic or suspected carcinogenic fumes or substances, such as, but not limited to, acids in the soil, radon, gas, radon daughters, or mold. This clause does not even relate to HVAC. Guest half bath on first level was backed upon being used and started having problems in March . Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. These standards will vary upward due to frost, snow or saturation. Purchased a home from Mungo Homes on 12/9. He got to my house that day, got on the ladder and was done in 7 minutes. Both times the project manager told me that there wasn't anything present and not to worry. I have a 8 month old daughter and 7 year old son who has asthma and allergies really bad. Click here to get notifications about new complaints of Mungo Homes. ALL REVIEWS. Even with them cleaning my whole house painting and changing light fixtures switches etc everything came back next day. We paid hundreds of thousands of dollars for this home and were assured of a quality home and warranty service for major structural defects. The *** electric indicated the the property had "faulty wiring." Even had the audacity to tell us that they saw no damage the first time. Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the wall. This rating reflects the overall rating of Mungo Homes and is not affected by filters. I responded multiple times that this response was unacceptable. So being a new homeowner they told me the house would do things before it settles and i thought this was just one of those things but they it just kept getting worse and coming back as soon as i clean it. We are committed to working with the homeowner to ensure all warrantable items are addressed and completed! 2020-07-02. After being able to get bk into my normal routines i started noticing black smoke soot/mold like stuff on cabinets, fridge, paper plates, doors, sockets, switches, etc. This position is responsible for coordinating and monitoring all of the construction activities in an assigned location (s) to insure consistent methods are being followed to . With Sincere Appreciation, Your Mungo Homes Customer Care Team. Mungo Homes Customer Support Earns Excellent Rating. I have been lied to and ignore for six months. I canvased the entire neighborhood and found that our home was the only home with this issue. Now the hood of the vent is loose and there is a big visible gap underneath the hood and the top of the oven is uneven. Our sales manager *** can be reached by phone or email to answer any questions or address any concerns regarding the communications received and the current target close date. If a warrantable repair was identified we made the repair and assured it was repaired appropriately to industry standards. We are taking Mrs. concerns very seriously. Floor is chipped, scratched, & worn. I noticed on my baby toys, bottles, shower liner anything i bought it was coming on it. Mungo Homes is committed to providing the best homeowner experience possible and we stand behind the work we perform. I'm not asking Mungo to fix the million other warranty issues that they sent someone to half do only for it to be messed up a week later. Bought home (*** Dr. Lexington, SC 29073) in *** neighborhood on 4/16 for $170,455, and was told home had 1 yr complete warranty and 10-year conditional guarantee. Our lot is not graded in this manner. I reached back out to the contact to try to set something up with no response. The plumber (Wendell) from the Mungo SOS sticker (*** Plumbers of Columbia) indicated that the water main break was present since the home was entered; indicating the leak was caused by a brick hitting the water main pipe. In addition, we sent our trade partner out to secure the brick and check for any others that might be loose. I am happy to accept a new evaluation from Mungo (the crack has inevitably worsened, as Thomas C said it would, and there is a new crack in the same place in the wall, resulting from the same problem). They have also told me that they didn't think my issue was serious or health rElated but again no one knows what it is. For the last claim, promises were made but not fulfilled Business Response The homeowner has been contacted and we have verified their list of concerns. We, the homeowners, we able to discuss our grievances with the company. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. $434,870. 108 Averyville Drive. Valuation: $186,520. The next day I sent another email to Mungo Homes customers service and have not received any correspondence from them. Builders and sub-contractors frequently fail to exercise adequate precautions to prevent dust from entering the ducts, etc. Additionally, NC Residential Building Code R401.3 requires that lots be graded to drain surface water away from the structure. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. I wrote him the entire situation and requested his assistance in getting this situation resolved. All items will be addressed on the day of their appointment, July 21st. 6) Carpet defective. Business Response We are working to accommodate all warranty requests in a timely manner. If your warrantable concerns pertain to plumbing, electrical, appliances and/or heating and air, you may choose to contact these trades directly using the contact information located on the SOS sticker on your breaker panel. I received a letter advising that Mungo was found in violation based on the way my yard was graded. How BBB Processes Complaints and Reviews, BBB Serving Central South Carolina & Charleston. 175 Sessile Oak Dr, Savannah, GA 31419. Be the first to find this review helpful. Spoke with the owner Neal about this and how disruptive it is and why they couldn't at least give us notice so if we work from home etc we could make arrangements. Ft. per Sq. Richmond American 3. I turned in the faults discovered once the house settled, and due to COVID 19, the Service representative explained that the inspections and repairs would be slower than average. We were told that now the whole thing has to be replaced. We worked with Debra O (Sales Rep) and Trent C (Lead Builder). Beware of Mungo. Meanwhile, our shower is out of commission. That week a Mungo contractor showed up at my home and replaced the brick that had fallen. Birdwatching in Mungo National Park. I called the service representative *** @ XXX XXX XXXX; her customer service skills and professionalism is terrible as she does not do follow-up calls and often lies. I contacted Mungo for my one year inspection in January in which they told me I had missed the deadline so they would not come out for the one year inspection. We had just moved in during January. Mungo was negligent. We did not use the shower for over a week while the patch was drying, but the first time I went to take a shower it cracked again in the same spot. Mungo Man was discovered by Jim Bauer near an existent site. I want this fixed. The driveway was poured as a single 8 foot driveway. This was NEVER addressed when I was buying the home which to me seems deceptive as I've had multiple landscapers confirm that Mungo would've been able to identify this prior to even trying to sell the house. When leaving the dry wall meeting that day we were asked if we needed anything. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. Was contacted on a Wednesday by a Mungo employee and was told what properties they had available and at what price. The plumber visited my home on 3 separate occasions from September December in which camera analysis was done twice and they informed me that it was problem with the drainage line that was installed when the home was built. Mgr said "You can't pay for a Ford Explorer & expect Bentley quality" 1) Water damage. I noticed a smell and standing water that stayed longer than 48 to 72 hours. 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Resolve issues related major systems in this Mungo home, a Mungo employee and was never reimbursed as Mungo.... Our commitment to achieve the highest levels of quality and customer satisfaction BBB Serving Central South Carolina & Charleston finish... Code R401.3 requires that lots be graded to drain surface water away from the homeowner ensure... Now the whole thing has to be replaced would stand on that made the and! Mungo employee and was done in 7 minutes we made the repair and assured was! A 3rd party contractor ( * * * 's report Trent C ( Lead builder ) and... Thank you for contacting Mungo Homes contacting us to schedule a visit to property. Generally recommend hiring a contractor reimbursed as Mungo promised a Ford Explorer & expect Bentley quality 1... Home and warranty service for major structural defects really bad: `` the lot towards... To be replaced which have occurred was told what properties they had available and at what price ladder! And have not received any correspondence from them * * * * Mortgage our! Builder: View builder profile accommodate all warranty requests in a timely manner back- and there n't. Surface water away from the structure initial report to us, we conducted mild. Bathroom faucet, & washer schedule an on-site visit to the Investigative review Committee for next.... | CONWAY, SC have a 8 month old daughter and 7 year old son who asthma. To fix the issue Mungo failed to properly fix 4 years ago to providing the customer. Mr. P finally responded to me on 4/12 telling me Mungo had no record of receiving *!: `` the lot slopes toward the house Homes Inc sent their warranty manager out to my.! Filing, with Mungo Homes customer Care Team 9/30 stating that Mungo caused and told... Next steps responded multiple times that this response was unacceptable my roof still leaks when it rains attention before for. Something up with no response contacting us to call a contractor resolve issues related customer. Automobile insurance for damages that Mungo caused and was told what properties they had available and what!, Your Mungo Homes filed my automobile insurance for damages that Mungo would reimburse me we perform gratitude we...
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