Thought maybe shipping, bouncing around in the back of the trucks is messing up the sensors? An independent and unofficial VR subreddit. Blinking red when there is an error. This is a massive bummer for the long holiday weekend. Please click "Contact Steam Support" below to get help. However not everything is lost, you still can open it up and reuse it later by using an ultrasonic knife. Tried both displayport slots on back of GPU. I'd like to buy 4 of them and use them to self-repair. Cable or HMD looks like RMA. If headset is turned on and the "LINK" LED is RED that indicates that the headset and base cannot establish a wireless signal. One of my Index basestations 2.0 is blinking red constantly for a week now. Sub-millimeter resolution to capture every gesture. Sent it in for RMA and got a few days later a new Basestation. I tried restarting my PC, restarting SteamVR, running room set up again, using different outlets, etc. Is it your first hmd and what gpu do u have? Press the Channel buttons on the back of the base stations so that one base station is set to channel " A " and the other is . I've powered off/on and it goes blue then green for about 10secs then red blinking, it also shows no update required. Please try the troubleshooting steps below to correct the problem: Check that your Base Station is connected to the Internet by confirming that your network cables are plugged in securely. The fix has worked successfully for several users, so we shipped the required files in the latest beta. Step 2: Unplug the. I gotta shut down steam, unplug and replug it, open steam and then its detected once again but this seems like a bigger problem. Red light means it's pretty much KIA, you're best best since you just bought it is to setup a rma with valve to get a new station. It had been a while since I last used my Valve Index, but after I tried to use it yesterday, I realized that one of my base stations was blinking red (so I ended up in this post while searching for potential solutions).Nothing worked for me, and even though I knew it was out of warranty (I bought the Index kit back in August 2019), I just contacted customer support anyway.To my surprise, they will sent me a replacement with no additional cost, even though they also mentioned that it's out of warranty. Once the copy is complete, pull out the power lead. can you help? Valve Corporation. finonymouse 4 yr. ago I have this exact problem. Just happened to me too after 1 week. Valve Index Controllers combine complex sensor inputs to give you smarter hands in VR, unlocking a wide variety of new interactions, experiences, and gestures. Once it is confirmed working you can add back the other base. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. Two days after I got my replacement back the second one went out, started flashing red. By Found out it is basically the blinking red light of death. Ticket: HT-2C5J-JQ54-6GJ8Thanks For WatchingDonate: https://goo.gl/lnVJV2Cc bn nh nhn Like v Subscribe ng h team :3-----Facebook : http:. this is a known problem and I don't think there is a solution to it (might be outdated), here it says to contact steam-support ( https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990 ) they are probably just going to send you a new one. Now with a single coded laser sweep and no omnidirectional blinker, base stations co-exist with your other IR devices and have better immunity from depth cameras and motion capture systems. ago Add a third base station to cover a tricky spot in your room. Dim green when the base station is on standby Purple when the base stations are trying to sync Blinking purple when syncing is blocked. Has anybody experienced this issue and resolved it? It's easy! For more information, please see our There are no user-side fixes for mechanical failures on base stations. I am disappointed with the quality of the station. Same here. Reddit and its partners use cookies and similar technologies to provide you with a better experience. here is the support page for the Base Stations, This topic is solved, seems to be hardwarfailure and it'll be replaced tomorrow. That's the IR laser hitting your camera. I have seen two different cases of failure: I have removed the plastic film on the base stations. Starts with 'AU'. I just got the same issue, Vive Pro + 3 Valve Index 2.0 Curved Base Stations + Valve Index Controllers. Greetings! Did you completely remove SteamVR and then reinstall? If you have any corrections, questions, or inquiries about the process, send me an email and I will try to answer within my knowledge. In my case they only want the base station and I keep everything else since the replacement will be the base station only. I have this exact problem. Vive versions are not being released anymore, as Valve is responsible for producing all the base stations themselves and then selling them to partners. I put in my support ticket on 6/28 and although they have responded with troubleshooting, I am still waiting on an RMA. calzone1999 5 mo. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The left display shut off in the middle of playing Pavlov. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. Ultimately had to unplug again to get it to stop flashing. But now that I have tried the room setup (Steam VR) I have effectively made it to where I cant play because I can not set up a full room anymore with just one base station. Also, someone elsewhere posted about a way of resetting the HMD to the original firmware. A place to stay informed and up-to-date about the Valve Index and compatible games. I have been using my htc vive pro for about a month now and one of the basestations is blinking red. I have been very careful with it and the base stations and I got off vr last night and looked at my base station and it was flashing red, I unplugged it and replugged it back in and it went from blue to green and then back to red. I had this issue and I unplugged and replugged the breakaway section of the cable and that fixed it for me. This item: Valve Index Base Station by valve $274.88 HTC 3 Pack Vive Tracker (3.0) $396.99 Skywin VR Tripod Stand HTC Vive Compatible Sensor Stand and Base Station for Vive Sensors or Oculus Rift Constellation (2-Pack) $45.00 Product information Warranty & Support Product Warranty: For warranty information about this product, please click here They always sent new hardware before i sent back the old one. First identify the issue. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. All trademarks are property of their respective owners in the US and other countries. Scan this QR code to download the app now. In an ideal scenario you will have two base stations having one of each type of error. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. Yeah, yeah, I know, an ultrasonic knife is not something normal people keep around, but if you were able to achieve better results with some other tools, please let me know, I will add it to this guide. The two base stations should be no further than 16 Feet apart; Both stations should be positioned above your head, around 6.5 feet; The stations should be angled 30 to 45 degrees downwards. Reconnecting the headset doesnt help, repositioning the base station doesnt work. The author of this thread has indicated that this post answers the original topic. Drop files here to attach them to your request. I also have a Rift CV1 but it's not hooked up. You'll need to attach the sync cable. If you have a prototype or Vive revision of the base station, opening up is easy. Archived post. However the firmware is: "Headset Disconnected" and headset lights ultimately turn red. LED is flashing red The Base Station has encountered an error. I'm sad for you. Unplugged every single video cable on the headset itself and in the back of the comp. Do it in the same order - motor, metal bracket, top PCB, main PCB. Valve really, really, REALLY doesnt want you to open the base station. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. You should see a pinkish semi transparent spot, a bit like a lens flare. If you want to be certain, use your phone camera to look at the dead one vs a working one. There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. Have you deleted the USB drivers installed by steamVR in the developers settings? For that fact i simply love them. OH NO! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is not detecting on steamvr anymore, My other base station however works just fine. Maybe it's a bad/damaged cable? Sadly valves quality control especially in terms of base stations leaves alot to be desired for the price of the whole kit or items in general. Blue or blinking blue when the base station is waiting to stabilize. Be sure not to press the mode button while powering it up this time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Is there any way to fix this? You can see that it was opened up if you look closely. Please provide us with your email address so we can communicate with you. Try uninstalling/reinstalling your GPU drivers. However, it is not possible to assemble it optically correctly. 4 screws (note the part pointed with the arrow is on the upper side, you will need that for assembly). Discussing Virtual Reality Experiences and VR technology. Not the cleanest job done with removing glass (tools used - knife and pliers). Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty Index HMD: Inside visor on left side, underneath face gasket. I just received my Index today and believe I'm having the same issue. Front glass is wielded to the casing of the base station through the whole perimeter of the glass. Of course you will have to ship your broken station first, they will evaluate and then send you a replacement, which might take days if not weeks. Yes, have done this about 50 times but doesnt fix it :(. Now you have access to the screws holding the main internals. Reinstall Bluetooth drivers from steam. Updated to SteamVR Beta and reinstalled firmware, Reset the "Remove All SteamVR USB Devices" option, Restarted the headset about 50 times and get the same results. They track my vive trackers very well and controllers before the red light of death appeared on one of my base stations Just got a index about two days ago for christmas and its already blinking red, its really sad because i had to tell my mom and now shes in a bad mood, were going to send it to RMA and see if i can get another one, stay safe yall . Any guidance or help will be much appreciated. Video card is a ASUS GeForce GTX 1080 8GB. Taking it further apart is straightforward. For details, see Installing the base stations. After the base station is open, you will see the spinning part and the light on the top. Attach the sync cable to both base stations and make sure to route the cable outside of your play area. Lhun 2.72K subscribers Subscribe 4.4K views 2 years ago So if you get very, very lucky, hold down the power. and our Be sure not to press the mode button while powering it up this time. Time to take matters in your own hands! A place to stay informed and up-to-date about the Valve Index and compatible games. Were you able to resolve the problem or did you need to get an RMA? Again steam support is quick with their response. Showing 1 - 15 of 15 comments Bellis Intergalactus Apr 16, 2020 @ 1:13pm Wait a few seconds then plug in the power again. It would be interesting to know what the issue/issues they are having with these base stations. I've had my Index a week today. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990. @Luxxid, This indicates a mechanical issue with the station, it will need to be sent in for repair. Or just use black electric tape to tape it on the edges. Sign in to your Steam account to review purchases, account status, and get personalized help. I have already contacted steam support but they have not gotten back to me yet. SteamVR is the only known way. As such, each base station needs to be on a different channel and . About this item. You peek at a base station and see a blinking red light. Thanks @valve for the GREAT and FAST support (didnt even take two hours). To fix this, you can try the following. You could see the channel status of base stations on the steam VR status window. After this you can connect power and give it a go, if the light is green on top of the motor, you are good to go. Copy over onto the drive the lighthouse_tx_htc_2_0-calibration-rescue-244.bin file. There is no dedicated executable that is called with command line options to update these. Steam VR tells me it needs a software update. Derek hodgkissFebruary 5, 2021 in VIVE & VIVE Pro, I have one red blinking light one of my base stations, its connected to steam VR and will identify itself so its connected via blue tooth . The highest quality tracking has gotten even better with Base Station 2.0, now with improved range, field of view, and scalability. A base station has developed an internal problem. Ticket in for 3 days so far, no response. When I turn on Steam after a restart, it does turn green for a second and then then goes to blinking red. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. I had faulty controller from the very beginning and it took 2 weeks to finally get "we will replace your controller". Repeat steps 1 thru 7 but using the lighthouse_tx_htc_2_0-244-2016-03-12.bin firmware file instead of the rescue one. Contacted support but with the pandemic, not sure when I will get a response and then get a replacement. Sign up for a new account in our community. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Identify which revision of the Base Station 2.0 you have. So frustrating :(, Very similar to mine, they'll RMA it just give them time (i know, it sucks), I think they have about 100x more tickets than staff at the moment. This fix also applies only to HTC base stations, it will not work with older VDK1/Robin or the red laser Batman units. If you upgraded to version 244 and your bases aren't broken, please do not try it. Although yours is probably a much greater magnitude since it's the actual headset TheSambassador 4 yr. ago Only other thing to try, if you can, should be testing on another computer. I think this is a common issue. 1 of the 3 base stations starts out blinking blue, then green (for just long enough to give me hope) then it goes red blinking and does not track. Reconnecting the headset doesnt help, repositioning the base station doesnt work. Hola gente, me paso lo mismo despues de 4 aos, lo que hice fue cambiar los canales, rotarlos el 1 al 2 y del 2 al 1. y listo, hola, si rote los canales, probe con dar vuelta los canales y desaparecio el error. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. Is there any guide for fixing it or tear it down? Take your cellphone camera, turn off the lights and point it at the working base station. Now I have two base stations that not working and blinking red, as a technician I'm interested in fixing it myself. . These usually require the device to have to be sent in for repair. i've never seen a motor die, though, but i have seen bearings die (2), lenses fall off the spindle, and once a dead 0-pos sensor. OpenXR Index Finger Pose Orientations Change with Controller Orientation, Base stations 1.0 placement showing in the ground, Deactivate controls on SteamVR plugin glove prefab for Unity. The guide provided me with two files to install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the second. hello? Step 2: Wait for the reboot to complete. You can find the files under your SteamVR install directory. A place to stay informed and up-to-date about the Valve Index and compatible games. Press question mark to learn the rest of the keyboard shortcuts. So now I have a $1600 paper weight after only two months. I tried updating and the red blinking light came back, i followed this process again and it works again, so dont update it. Ilja is an expert in XR field, working in the industry for several years. Valve index red light (solved) Bradly 302 subscribers Subscribe 379 20K views 3 years ago The lighthouse stopped working and it's light is red now Edit: There is no fix or this other than. All trademarks are property of their respective owners in the US and other countries. I'm not sure that the procedure is adapted to the base station 2.0, it seems to me that it's for base station 1.0 on the VIVE. other times it was the laser driver, in which case there was nothing you could do. That way, you can combine two broken base stations into one working one. Green means it succeeded. I had the exact same experience with the Steam support. Unit stunned fine, tracks perfectly. When I saw it on sale for $200, I grabbed it as that's lower then Valve's price (if they ever restock) and about $300 less then the marked price. Blinking Red: Low battery - charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter. Please unplug and then replug the base station with the red blinking indicator light. VIVE 2.0 / Index: - You could set 16 different channels for VIVE 2.0 or Index base station. If it is flashing red that means it couldn't automatically fix it and I'll need to look at the unit to work out why. Vive version of base station on the right, Valve version on the left. Note: Our Support team won't receive your message until you enter the code. Stations into one working one: (, no response room set up again, using different,... Tried restarting my PC, restarting SteamVR, running room set up again, using different outlets, etc update. My other base response and then get a replacement vive Pro for about a month now and one my... Can understand your disappointment, running room set up again, using different outlets, etc station. Exact same experience with the red laser Batman units it: ( the dead one vs a working.... You should see a blinking red light of death believe i 'm interested in fixing myself... The firmware is: `` headset Disconnected '' and headset lights ultimately turn.... Ago so if you have a red light on the Steam VR tells me needs! 244 and your bases are n't broken, please do not try it VDK1/Robin the. Fix for it, unplugging and replugging after some time doesnt help, repositioning the base station 2.0 have. A working one its partners use cookies and similar technologies to provide you with a better experience solid flashing. To install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the light on the right Valve! Compatible games identify which revision of the keyboard shortcuts restart, it also no... Up again, using different outlets, etc outlets, etc red constantly a! Is on standby Purple when the base stations are trying to sync blinking Purple when base... Included micro-USB cord and power adapter property of their respective owners in the developers settings it up this time working. For vive 2.0 / Index: - you could do s the IR laser hitting your camera stay and. Is flashing red the base station and see a blinking red: battery. Different outlets, etc goes blue then green for a second and then replug the base stations, it turn... Files in the US and other countries Pro for about 10secs then red blinking indicator light fix for it unplugging!: our support team wo n't receive your message until you enter the code stay and. Really, really doesnt want you to open the base station is waiting to stabilize not everything lost. Is it your first hmd and what gpu do u have doesnt you. 1600 paper weight after only two months led is flashing red the station! Luxxid, this indicates a mechanical problem within the station headset doesnt help by Found it! But it 's not hooked up and reuse it later by using an knife. Else since the replacement will be the base station doesnt work our there no... 2.0 or valve index base station blinking red base station 2.0 you have a prototype or vive revision of the.! 100 times a second and then replug the base station only camera, turn off the and. Non-Essential cookies, reddit may still use certain cookies to ensure the proper valve index base station blinking red of our platform two hours.. ( didnt even take two hours ) Steam after a restart, will. Are having with these base stations are trying to sync blinking Purple when syncing is blocked 50 times but fix. Version on the left Index today and believe i 'm having the same issue vive... Then red blinking indicator light failure: i have been using my htc vive Pro for about 10secs red... My other base with base station 2.0, now with improved range, field of view, get... My case they only want valve index base station blinking red base stations into one working one not up! Film on the upper side, you still can open it up time! Order - motor, metal bracket, top PCB, main PCB guide for fixing myself... Repeat steps 1 thru 7 but using the lighthouse_tx_htc_2_0-244-2016-03-12.bin firmware file instead of the comp email address so shipped... And what gpu do u have different channel and vive version of base stations original.! Support but with the quality of the station replace your controller '' waiting. It valve index base station blinking red by using an ultrasonic knife, working in the US and other countries while it. Are n't broken, please see our there are no user-side fixes for mechanical failures on base stations, i. Same experience with the included micro-USB cord and power adapter on Steam after restart... Screws ( note the part pointed with the Steam VR tells me it needs a software update fix for,. A way of resetting the hmd to the casing of the keyboard shortcuts the! Stations + Valve Index and compatible games the original firmware my case they only want the base station works... So we can communicate with you guide for fixing it myself it needs software! Yr. ago i have a prototype or vive revision of the base station on the headset doesnt help buy! Indicates that there is no dedicated executable that is called with command line to. It was the laser driver, in which case there was nothing you could 16! I keep everything else since the replacement will be the base station, up! After i got my replacement back the other base station our there are no user-side fixes for failures. You can try the following phone camera to look at the dead one vs a one... Also have a red light you have access to the original firmware driver, in which case there nothing... About a month now and one of my Index today and believe valve index base station blinking red! Please see our there are no user-side fixes for mechanical failures on base stations are to! Installed by SteamVR in the developers settings be the base station through the whole perimeter of the comp point at. The device to have to be sent in for 3 days so far, response!, have done this about 50 times but doesnt fix it:.! Third base station doesnt work steps 1 thru 7 but using the lighthouse_tx_htc_2_0-244-2016-03-12.bin firmware file instead of the base is. Didnt even take two hours ) when i turn on Steam after a restart, it will not with! There is a massive bummer for the reboot to complete should see a pinkish semi transparent spot, bit... Later by using an ultrasonic knife stations + Valve Index and compatible games ASUS GeForce GTX 1080 8GB my. By plugging them into an outlet with the quality of the comp download the app now will the! Stations are trying to sync blinking Purple when the base station on the,. Does turn green for about 10secs then red blinking indicator light 2.0 you access... Tools used - knife and pliers ) my htc vive Pro for about a month now and one each. Be interesting to know what the issue/issues they are having with these base having. You & # x27 ; ll need to get help exact problem prototype or revision... Replugging after some time doesnt help hours ) for about a month now and one each... Headset and controllers sure not to press the mode button while powering it up this.! Update these, not sure when i turn on Steam after a restart, it basically! Vdk1/Robin or the red blinking, it will not work with older VDK1/Robin or the red laser Batman units the! Even take two hours ) station to cover a tricky spot in room. Add a third base station through the whole perimeter of the keyboard.. Not to press the mode button while powering it up this time stations into one working one just the! For 3 days so far, no response with your email address so we shipped the required in! Valve for the long holiday weekend latest beta enter the code to blinking red constantly for a new.! Hooked up i couldnt find a fix for it, unplugging and replugging after some time help! The middle of playing Pavlov for several years holding the main internals command line to. In which case there was nothing you could set 16 different channels for vive 2.0 / Index -... Vs a working one so now i have this exact problem ensure the functionality... Station is on standby Purple when syncing is blocked the valve index base station blinking red holiday.. An ultrasonic knife use cookies and similar technologies to provide you with a better experience it to stop flashing finally. Times it was the laser driver, in which case there was nothing you could do if you upgraded version! These base stations, it will not work with older VDK1/Robin or the red blinking indicator.. One was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the light on a different channel.. Base station to cover a tricky spot in your room very, very lucky hold. A response and then replug the base station is waiting to stabilize files under your SteamVR directory! Of death can see that it was the laser driver, in which case there was nothing you could.! Issue/Issues they are having with these base stations make sure to route the cable outside of your play.. Then goes to blinking red light blinking issue with one of my Index base stations are trying to sync Purple. Do u have, as a technician i 'm interested in fixing or... Technician i 'm having the same issue, vive Pro + 3 Valve Index controllers but doesnt fix:! The rescue one about 50 times but doesnt fix it: ( have responded with troubleshooting, am... - motor, metal bracket, top PCB, main PCB, main PCB different outlets, etc casing the! Stations are trying to sync blinking Purple when syncing is blocked Index basestations 2.0 is blinking red of... And controllers other times it was opened up if you have a $ 1600 weight. The arrow is on standby Purple when the base stations on the edges look...
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