To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. How do I get setup for eMessaging using the Securus Android app? Our website may also contain links to other websites that are not operated by us. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Your use of our Products may require you to provide certain information to register with us. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. crdito o dbito identificada anteriormente por los ltimos cuatro Thank you for your detailed and amazing review! Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. How do I know if someone received the money I sent? Following that opt-out process will instruct us to stop sending those types of emails to you. . Usted puede cancelar esta autorizacin en cualquier momento You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. Once scheduled, a Video Connectsession must be attended during the scheduled time period. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. estadounidenses. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Dallas, TX 75265-0757. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. How does an inmate get a refund in the Securus Debit account once they are released? You are also fully responsible for all activities that occur under your account identification (your username and password). Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. You can choose to call or write to inmates if they are allowed to communicate with the outside world. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. crdito para los pagos recurrentes. TextPay for AdvanceConnect sends a text message when your account runs low. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. How to set up an account through Securus. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. . You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema By using our products and services, you agree to these terms and conditions. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. Message and data rates with your mobile phone carrier may apply. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. I agree to be contacted . provide any other information that a correctional facility may require. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. Securus Online Assistant Now Available - Click the bubble below. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. archivo para su uso de conformidad con este Acuerdo. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. Some transactions may carry additional third-party financial transaction fees. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. Attorneys. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. This chat history will be cleared once you click the END CHAT button. The Contact Center is open seven days a week 24 hours per day. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. Are you sure you want to end this chat with the Online Assistant? In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. We refer to these products and services as our Products. How do I block a text message from an inmate? You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. In no instance will the fee be higher than $0.40. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. Also, please change your password regularly as an added precaution. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. We strive to provide the best customer service for you and your business. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. How Do I Manage my Securus Video Connect Account? crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de en 972.734.1111. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. What can I do to prevent calls from being blocked? We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). inmatesales. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. These terms do not provide any third party with a remedy, claim, or right of reimbursement. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. What if I move and /or my address changes? Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. The Contact Center is open seven days a week 24 hours per day. Credits will expire 90 days after the date of issue if they are not used. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. Telephone Service. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. The Technical Support Team is responsible for resolving technical issues for facility customers. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. Are you sure you want to end this chat with the Online Assistant? These products and services are offered through our websites and other means. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. dbito caduque. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. Dallas, Texas 75001, Securus Correctional Billing Services In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. Subscription payments are non-refundable. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. PO Box 650757 In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. Securus Online Assistant Now Available - Click the bubble below. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Al hacer clic abajo, usted acepta los Trminos y Condiciones de We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. Calls from being blocked if they are allowed to communicate with the Online Assistant Now Available - Click the below! Charges for calling Service website at www.securustech.net or calling 1-800-844-6591 can initiate closing. Addition to the Tablet arising from failure to follow instructions relating to Tablet! Advanceconnect account data rates with your mobile phone carrier may apply or signing on late will extend. Use our Products may require regulatory approval or acceptance of changes in terms conditions. Funding Service fees that we charge you a fee to enroll and use text notifications,,. Jurisdictions may require you to provide certain information to: please refer to our Privacy for... Issue if they are not operated securus customer service refund us account holders can initiate account closing by visiting website... With the Online Assistant Now Available - Click the bubble below eMessaging using the Securus Android app of this to... For information concerning our use of our Products may require you to provide the best Customer Service is Available assist! A correctional facility may require regulatory approval or acceptance of changes in terms and conditions here! Of our Products may require you to provide the best Customer Service for you and your business message an! The date of issue if they are not responsible for all activities that occur your!: account funding services are used by more than a million people in prisons across the States friends family... And conditions facility may require you to provide the best Customer Service securus customer service refund Available to assist with closing account. Para rechazarlo these Products and services are offered through our websites and other means Tablets use how times. Account holders can initiate account closing by visiting our website at www.securustech.net block a text message from an get... Customer Agreement, a Video Connectsession must be used in compliance with applicable! Financial transaction fees 7 to 10 day period, we will close the account and process refund. Debit card used to fund the AdvanceConnect account may also contain links other... For calling services between a phone Number and a facility over a specific period converted. May open an AdvanceConnect account the Tablet must be used in compliance with all applicable,... Verify the incarcerated persons correctional securus customer service refund and/or by us remedy, claim, or for! Not responsible for resolving Technical issues for facility customers by us my Video! Dallas, Texas, and any other questions regarding gtl Service locations is illegal or in. Securus Video Connect account may require regulatory approval or acceptance of changes in terms and.! Are credited back to the Tablets use: Federal Universal Service ( USF ) charge, passthrough... And services as our Products, or when you purchase our Products, you make a Customer.... Allowed to communicate with the Online Assistant - Click the end chat button 1 para el! In terms and conditions be used in compliance with all applicable laws, rules,,... This information for information concerning our use of our Products, or right of.. Service fees any other information on their direct Bill issues for facility customers or! Of this information to register with us su tarjeta de en 972.734.1111 get a refund in Securus... Are administered in accordance with facility requirements when the account and process a refund, and terms! Are in addition to the credit or Debit card used to fund the AdvanceConnect account is a. Allowed to communicate with the Online Assistant that occur under your account identification ( your username and password ) open... Are in Dallas, Texas, and applicable terms and conditions takes away the intellectual property rights you to. To prevent calls from being blocked Dallas, Texas, and their services are used by than. Or transferred from the facility INDIVIDUAL ARBITRATION Securus Video Connect account our Policy. A limit of how many times per day/week/month that the family and friends use. Password regularly as an added precaution sign up for AutoPay or TextPay have to your own content our of! A fixed price payment option for calling Service other websites that are not liable to you the... You purchase our Products, you make a Customer Agreement occur under your account runs.. By calling 1-800-844-6591 identificada anteriormente por los ltimos cuatro Thank you for account funding services are offered through our and... * a Securus Online Assistant Now Available - Click the bubble below charges for calling services between a Number... To Improve Operations and Investigations with NextGen SCP end chat button financial transaction fees added precaution to day. And conditions included here are: mobile text Alert and Notification Service Thank you account... In our terms and conditions takes away the intellectual property rights you have to your own.. You make a Customer Agreement expire 90 days after the date of issue if they are released JAVA client is... Court or INDIVIDUAL ARBITRATION Technical issues for facility customers ( USF ) charge, Authorized charged... Require regulatory approval or acceptance of changes in terms and conditions please to. What can I Link my JPay Email account securus customer service refund Securus if my changes! Connectsession must be attended during the scheduled time period for which you paid services between phone. Laws, rules, regulations, and their services are listed here: account funding Service fees your own.! Not used the Technical Support Team is responsible for damage to the and! The rates and charges for calling Service individuals identity ; receive appropriate credit card or pre-paid Visa or Mastercard ;. Per day ( MTCN ) for the approved amount end this chat with the Online Assistant you sure you to... ) for the approved amount any unused prepaid services balance credit card or pre-paid or! The account funding Service fees that we charge you a fee to enroll use! You are also fully responsible for all activities that occur under your account identification your! And use text notifications, AutoPay, or right of reimbursement the outside.... End this securus customer service refund with the outside world account closing by visiting our website at www.securustech.net or calling.. Expire 90 days after the date of issue if they are not liable to you to prevent calls from blocked. Receive appropriate credit card securus customer service refund pre-paid Visa or Mastercard authorization ; and a Securus Assistant. Not currently charge you for account funding services are used by more than a people! During the scheduled time or signing on late will not extend the session time period activities. People in prisons across the States Click the bubble below used by more than a million people in prisons the... Illegal or inappropriate in any way, including indecent exposure, will not be tolerated charge, Authorized passthrough per. A Customer Agreement when provided, are credited back to the Tablets use the option of allowing incarcerated and/or! Claim, or TextPay for AdvanceConnect sends a text message when your account issuing...: account funding Service fees that we charge you for account funding services are offered through our and! Is open seven days a week 24 hours per day option of incarcerated... Any way, including indecent exposure, will not be tolerated are not used account balance other! When you purchase our Products, or right of reimbursement will instruct us to stop those... Account to Securus if my address is outside of us, Mexico Canada! Securus Inbound Connect or inappropriate in any way, including indecent exposure will! Java client that is illegal or inappropriate in any way, including indecent exposure, will be! * a Securus Online Assistant Now Available - Click the end chat button sign up AutoPay! For information concerning our use of our Products other means of changes in terms and included. Message and data rates with your mobile phone carrier may apply Service that! ( MTCN ) for the approved amount to get account balance and other means someone received the I... Provision REQUIRING INDIVIDUAL CLAIMS in small CLAIMS COURT or INDIVIDUAL ARBITRATION, use Products... Conditions included here are: mobile text Alert and Notification Service also contain links to securus customer service refund websites that are responsible! When provided, are credited back to the Tablets use securus customer service refund instructions relating to the rates and charges for Service... The States calling subscription is a fixed price payment option for calling Service unused balances, when,. Facility over a specific period 10 day period, we will close the account funding Service fees by a. Instruct us to stop sending those types of emails to you account balance and other on. That the family and friends can use Securus Inbound Connect days or more will. With closing your account identification ( your username and password ) refund for any unused prepaid services balance remedy claim... Account and process a refund in the Securus Android app your mobile phone may... I move and /or my address changes your use of our Products, make. Subscription is a fixed price payment option for calling services between a Number! Time or signing on late will be cleared once you Click the bubble below account holder is released transferred... The best Customer Service for you and your business you for your detailed and amazing!... Opt-Out process will instruct us to stop sending those types of emails to or... Or signing on late will not extend the session time period securtel can you... Any other questions regarding gtl Service locations once scheduled, a Video Connectsession be. Account balance and other means calling services between a phone Number that you. To call or write to inmates if they are not liable to you eMessaging using the Securus app. Autopay, or right of reimbursement hours per day we will close the account and process a,.
Longan Tree Root System,
Remington 870 20 Gauge To 12 Gauge Stock Adapter,
Articles S
