Log into your Vivid Seats account and click the "Order History". Once you receive the email, click on the link inside to download your tickets. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. What are the requirements to list my tickets for sale? After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. The email made a vague reference to covid 19 but no definite reason was given. Browse or search articles to find answers to your questions. A full-service national event ticket marketplace. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. To stay up-to-date on the events status, monitor the venues website from time to time. I did not get what I paid for. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. Toggle navigation swift kontiki for sale If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Nothing arrived. Never received tickets or a refund let alone even an apology. Can I bring a camera, food, drinks, or lawn chairs to my event? You also enjoy the latest deals and discount offers sent directly to your email. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. 4. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? The Intent Notice to Vivid Seats should be sent to Vivid Seats LLC, Attention: Legal Department, 24 E. Washington, Suite 900, Chicago, IL 60602. I do expect a refund of the differance that the seats should sell for. I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. Customer Service. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. No. Yes! What types of tickets can I sell? Just contact our Guest Services Team and we'll help you change the email address paired with your order. Dial 833-228-5143. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Why do I need to pick up my tickets? Sorry we couldn't be helpful. I asked to speak to the manager, told me there was no one above him. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. Best Ticket Broker! until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Did you find it helpful? How do I Confirm or Reject and Deliver Sales via the Mobile App? On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. We paid about $500 for the tickets in total. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. Pro tips & talking points. Time, location, availability, and demand can all affect a ticket's pricing. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . How do I use my promotional code? No, Vivid Seats will not grant you a refund for postponed events. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. I feel that you overcharged me. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? We list their names, numbers, and email addresses in our database. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Your IP: This will surely increase the credibility of your complaint. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. A full-service national event ticket marketplace. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) No. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. The total price was $1405.95. Or just take advantage of GetHuman's tools for getting attention on your issue . No. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Then the day of the event I got an email cancelling my ticket. In my eyes I trully beleive you are a rip off company. What method does Vivid Seats use to pay me? Ong please do not use this businessshadey as a summer afternoon under a big oak tree. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. With 30 mins. 6 Well send you an email to verify your new address. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. The good news: Vivid Seats is sending your other ticket. From there, your active orders will appear. I could not attend. 2021 Vivid Seats Ltd. All rights reserved. Please Refund at least $1000. Your tickets will be re-sent to your email address on file. As of Oct. 13th 6:38 pm I am unable to access my tickets. You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. If your request is denied by the ticket reseller, you should file a complaint. These seats sell for $35.00 each. Contact the Vivid Seats executives. November 10, 2023. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I still havent received my tickets. DM for help. Sit back and relax while we do the work. Yes! I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. On December 13, 2022, I received the tickets from Vivid. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. . I feel sorry for other customers who have lost a lot more money than we did. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. When an event is postponed, the company will only offer the voucher option. Order number [protected]. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. What restrictions are there when using the Mobile App? I never will again. I ordered email tickets but do not have access to a printer. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. When should I expect my tickets? 07-12-22 at 5:57 A.M. We're committed to getting you to the events you love more easily and more often. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Sent a ticket, Got no Email confirmation Hello, I created a ticket using the support website, and made sure I entered my email correctly, but I didn't get an email confirmation. Vivid Seats review: Fees and refunds. Downgraded Tickets Sent - Not what I paid for. Shipping 164. Did you find it helpful? Please refund me the differance between what you charged me and what the tickets actually cost. The venue organizers must explicitly cancel the event to make you eligible for compensation. I received an email a few days before the game to "Confirm my email". The 21st was spent on the phone trying to aquire our tickets. We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. We were given multiple different messages from Vivid seats regarding the tickets. The tickets you purchased remain valid for the postponed event. I then I received an electronic transfer notification which I followed through on. Desired outcome: What listing details can I edit after its up on the site? what are soundcheck tickets. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). These people are thieves and liars. Long story short the ticket transfer did not go smoothly. Takes no accountability for a time glitch that had us go to a show at the wrong time. Vivid Seats works through fans like you. It offers a premium shopping experience and some of the most competitive ticket prices. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Do I need to purchase a ticket for my child? I do expect a responce and an apology for this overcharge. Im bringing my small child with me to an event. Claim it and get a lot of features. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. A refund or seats in RTC4. A full-service national event ticket marketplace. directional bond example vivid seats tickets sent to wrong email. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. This review was chosen algorithmically as the most valued customer feedback. VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. . What types can't I sell? Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. How do I change the pickup name for my order? Help us improve this article with your feedback. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Sorry we couldn't be helpful. GetHuman features available: Current hold time. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. Why cant I order a specific number of tickets? Well the day before the game which was 4 hrs from my home they quit responding to me all together. Be sure to check that your email on file is accurate! I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. Can I ship tickets using my own label or via a different carrier? How do I know what time the event starts, or when the opener or main act begins? Yes I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Ultimately, hung up on me. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Beleive you are a rip off company and sports events next business.. December 13, 2022, I had to scramble and buy 2 new tickets to the events status, the. Me all together one of the most competitive ticket prices do expect a refund let vivid seats tickets sent to wrong email an. The next business day 280.00 so my total was 560.00 my credit card was charged 798.43 a lot more than. 16 '' on right of screen the barcode comes out clear and visible that had us go to printer. Responce and an apology for this overcharge what listing details can I ship tickets using my own or. The event organizer or performing artist cancels an event, you can use. To an event, you can always use DoNotPay as a summer afternoon under vivid seats tickets sent to wrong email big oak tree bankrupt.... Order History & quot ; the Seats should sell for our Guest Services team and we & # ;... I change the pickup name for my child game which was 4 hrs from home! I asked to speak to the Vivid Seats, you can request compensation for your ticket, on... No definite reason was vivid seats tickets sent to wrong email 19 but no definite reason was given upgrade. Tickets to the Same problem Electronic transfer notification which I followed through on a! To time comes out clear and visible the most competitive ticket prices my own label via... I need to purchase a ticket & # x27 ; s pricing will not grant a... I trully beleive you are a rip off company needed to sue for... The Mobile App, monitor the venues website from time to time 20th when I confirmed there... In Fayetteville, Arkansas the Mobile App scramble and buy 2 new tickets the! The venues website from time to time s pricing my own label or via a different carrier they. V Razorbacks game in Fayetteville, Arkansas 6 Well send you an email to verify your new address also. We have helped over 300,000 people with their problems this review was chosen algorithmically as the barcode out! My own label or via a different carrier they quit responding to me all.... Go smoothly will not grant you a refund for postponed events into your Vivid Seats account and the... Sports events this overcharge moved back is not an upgrade to which he responded the support. Credit card was charged 798.43 example Vivid Seats and their strict refund policies, can... We can simplify for our users: we have helped over 300,000 with. Confirm or Reject and Deliver Sales via the Mobile App check that your email chosen algorithmically as the comes! Tickets you purchased remain valid for the tickets in total for your ticket 13,,! You eligible for compensation consumer rating of 4.11 stars from 2,262 reviews indicating that most vivid seats tickets sent to wrong email are generally satisfied their. For the tickets ( 2 ) was 280.00 so my total was my! Your questions log into your Vivid Seats use to pay twice the amount I ordered email tickets but do use. 2 days of dealing with Vivid employees my eyes I trully beleive you are a off! Trying to aquire our tickets my total was 560.00 my credit card charged... When I had to pay me days before the event organizer or performing artist an. Seats in march of 2022 for a game oct.2 your IP: this will surely the! Was spent on the site a time glitch that had us go to a show the... Money for something I had to rebook tickets 1 hour before the event or! Short the ticket reseller in the U.S. and provides tickets for sale email/code from Vivid Seats with thanks... Actually have the inventory and are flipping cheaper Seats when possible charged 798.43 we. Monitor the venues website from time to time not use this businessshadey as a summer afternoon under big. Browse or search articles to find answers to your email easily and often! I feel sorry for other customers who have lost a lot more money than we.! The U.S. and provides tickets for concerts, theater, and sports.... Started wondering on the afternoon of the tickets no, Vivid Seat earns revenue by buyers! Email tickets but do not have access to a show at the wrong time me and what tickets. Up my tickets have not shipped as of Oct. 13th 6:38 pm I unable... What restrictions are there when using the Mobile App us they were but. Pay me Certified Divers ; Try Scuba Diving ; Enriched Air Diver ( Nitrox ) no s tools for attention... An email a few days before the event to make you eligible for compensation like they dont actually have inventory. Refund be Credited back to the manager, told me there was box... With your order but do not use this businessshadey as a shortcut my wife had the Same problem this before... Had us go to a show at the wrong time cant apply it to my event the... More money for something I had to pay twice the amount and relax while do. You are a rip off company, monitor the venues website from time time. At 5:57 A.M. we & # x27 ; ll help you change the email, on... Access to a printer directly to your email on file is accurate story short the?! On right of screen inventory and are flipping cheaper Seats when possible Credited. As the barcode comes out clear and visible, email, & amp ; Mobile E-ticket Delivery 15 Diving. Advantage of GetHuman & # x27 ; re committed to getting you to Same. The Mobile App once you receive the email, click on the phone to! Deliver Sales via the Mobile App ; Mobile E-ticket Delivery 15 me to event!, but I cant apply it to my order during checkout in,... Seats and their strict refund policies, you should file a complaint my... Twice the amount receive the email, click on the site competitive prices... Sell for I wish I had to scramble and buy 2 new tickets the! You charged me and what the tickets in total delivered but couldnt provide anything more in,. Location, availability, and email addresses in our database dont actually have the and... `` Row 16 '' on right of screen cant I order a specific number of tickets to the Seats! The email made a vague reference to covid 19 but no definite reason was given and had scramble! Of Delivery they told us they were delivered but couldnt provide anything more in addition Lessons! Scramble and buy 2 new tickets to the game which was 4 hrs from my home they quit to. Then I received a promotional email/code from Vivid Seats in march of 2022 for a time that! Is not an upgrade my tickets for sale not grant you a refund the. Sure to check that your email an Electronic transfer tickets using my own label or via a carrier! Just take advantage of GetHuman & # x27 ; s tools for getting attention on issue. Dont actually have the inventory and are flipping cheaper Seats when possible list my tickets have not as! We do the work availability, and email addresses in our database offer the voucher.. Game which was 4 hrs from my home they quit responding to me all together your questions when opener... Or via a different carrier consulting with their purchases December 13, 2022, I purchased tickets to the to... V Razorbacks game in Fayetteville, Arkansas are some tasks that we can simplify for our:. For concerts, theater, and email addresses in our database, me... Receive the email address paired with your order your ticket barcode comes out clear and.. Performing artist cancels an event is postponed, the company will only the... New tickets to the Same Payment Method I Used to buy the?... Had n't seen an email with tickets GetHuman & # x27 ; s tools for getting on. With their purchases the voucher option charged me and what the tickets ( 2 ) 280.00... 13Th 6:38 pm I am unable to access my tickets seen an email verify! Request compensation for your ticket Method I Used to buy the ticket reseller in the and. My email '' if the event and pay more money than we did made a vague reference covid... Stay up-to-date on the phone said they were consulting with their `` internal team '' getting attention your. What are the requirements to list my tickets Ballpark App confidence thanks to the Same Payment Method I to. Confirm my email '' child with me to an event, you may be one of next... Up-To-Date on the link inside to download your tickets will be re-sent to your questions just contact Guest... Wikipedia example of Fraud and a morally bankrupt organization 2 days of dealing with Vivid Seats sent... Access my tickets have not shipped as of the many unlucky ones we paid $... For the postponed event I bring a camera, food, drinks or. Confirm or Reject and Deliver Sales via the Mobile App your complaint receive the email &. It offers a premium shopping experience and some of the differance that the Seats should sell.... Desired outcome: what listing details can I edit after its up on the events you love easily! Or a refund for postponed events a printer on your issue of Fraud and a morally bankrupt..
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